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DC
Davey Coach Sales
Service Writer
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Colorado data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,311 / year median in Colorado
-10% projected decline
Job Description
Service Writer Davey Coach Sales - 3.8 Sedalia, CO Job Details Full-time $25 - $30 an hour 1 hour ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off 401(k) 4% Match Vision insurance 401(k) matching Life insurance Qualifications High school diploma or GED Driver's License Full Job Description Davey Coach Sales is the leader in van and bus sales in Colorado and across the country. We have an immediate opening for a Service Writer in our ever growing office. You will be responsible for being the liaison between the business and the customers, as well as third-party vendors, by educating the customer on necessary repairs and by performing cost estimates for repairs/transactions. This position will also serve as a back-up to our Mobile Service Coordinator. Your Responsibilities will include but are not limited to: Resolve repairs for customers by communicating with the Service Technician, Shop Foreman, Parts Department and, most importantly, the customer Quickly respond to customers, either in person or via phone, to ensure that customers receive prompt, courteous, and effective assistance Maintain and control work orders to ensure flow of assigned jobs Perform all daily functions to ensure customer needs are met in a timely and efficient manner Assign jobs to the proper technician based upon the technician's capabilities and training to ensure that the highest quality of work is delivered Handle incoming calls to meet the caller's expectations in a professional and timely manner. Write and complete work orders in a professional style Communicate customer needs with Service Technicians and Shop Foreman Acting as the backup for mobile service, being the point of contact for customers who require mobile service. This includes scheduling, collaborating with mobile technicians to ensure they have the necessary tools, equipment, and parts for the job, & preparing and presenting service estimates to customers, including cost breakdowns and timelines.