Customer Service Represenitive Jim Needham Heating Cooling Plumbing and Drain

•5.0 Thornton, CO Job Details Full-time $20

•$24 an hour 18 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Parental leave Vision insurance 401(k) matching Flexible schedule Qualifications Computer operation Customer relationship building Interpersonal skills Phone communication Customer service High school diploma or GED Performing background checks Office phone management Customer data entry

Full Job Description Job Summary:

•Update on the Schedule

•As a Customer Service Representative your day will be fast paced handling a large volume of inbound calls in our call center. Your primary duties will be to schedule service appointments, offer other services, accept payments, discuss our maintenance agreement, and other admin duties. Our CSRs are the backbone of the company and you will be awarded for your hard work and effort! Must be able to work Available shifts: Sunday

•Thursday 11:00am

•8:00pm,

Pay:

$20.00

•$24.00 depending on experience

Essential Duties & Responsibilities:

Deliver a Wow Customer Service Customer Service

•Inbound and Outbound Cal Taking (100-150 calls/day) Outbound dialing between downtime (for Recurring Services) Maintenance Agreement renewals Take payments & update billing information Log tasks appropriately Understanding of the dispatch board Offering Opportunities = ticks on board Cancels, changes, reschedules, & refunds Pursue growth and learning General admin

Minimum Qualifications:

High level of customer service experience (1-year experience) Strong computer skills Advanced verbal and written communication Friendly and outgoing High School Diploma or equivalent Must be able to pass a background check and drug screen

Required Knowledge, Abilities, and Skills:

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking Physical Demands:

It will require long periods of siting at a desk, answering a high volume of calls and using a computer.

Job Type:

Full-time Pay:

$20.00

•$24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Vision insurance

Experience:

Customer service: 1 year (Required)

Service Titan:

1 year (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Thornton, CO 80229 (Required)

Work Location:

In person