sr. customer support representative

•manufacturing.bethel, connecticutposted today job detailssummary$43

•$45 per hourtemporarybachelor degreecategorybusiness and financial operations occupations reference AB_5056358 job details Randstad is seeking a Senior Customer Support Representative for our global client power management client in Bethel, CT.

Pay Rate:

$43.00

•$45.00 / hour

Location:

Bethel, CT 06801 (Onsite)

Length:

1 year contract (potential for extension or hire) Position Overview Are you an experienced account management or customer service professional looking to make an impact in the aerospace manufacturing industry? In this role, you will manage a portfolio of key global accounts—including airlines, OEMs, and distribution partners. You will build lasting relationships with business leaders, manage quotes and contracts, and collaborate with internal supply chain, engineering, and finance teams to ensure seamless order delivery from start to finish.

Qualifications Must-haves:

Bachelor's degree with 3+ years of experience in account management, contract administration, customer service, or supply chain within a manufacturing or aerospace environment (OR a High School Diploma/GED with 10+ years of the same experience). strong communication skills with proven success leading client meetings, negotiations, and cross-functional team projects. Proficiency in Microsoft Excel for data analysis and reporting.

Nice-to-haves:

Hands-on experience using Microsoft Project for schedule and program management. Direct background managing OEM, airline, MRO, or distributor accounts. Familiarity with forecasting, managing rotable pools, or contract audit procedures. Benefits & Career Growth At Randstad, we value the health and well-being of our talent. After 90 days of continuous assignment, you will become eligible for a comprehensive benefits package, including: Medical Insurance Dental Coverage Vision Plans Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

salary:

$43

•$45 per hourshift: Firstwork hours: 8 AM

•4:30

PMeducation:

BachelorsResponsibilities Manage Key Accounts:

Serve as the main point of contact for global accounts, building strong relationships with executives and key stakeholders.

Lead Contract & Quote Processes:

Review contract requirements, prepare RFQs/RFPs, and negotiate pricing and delivery timelines with cross-functional internal teams.

Coordinate End-to-End Fulfillment:

Oversee the complete order-to-shipping process, ensuring on-time delivery, tracking forecasts, and resolving supply chain or delivery roadblocks.

Drive Business & Metrics:

Analyze market trends, monitor root causes for operational issues, and deliver account status reports directly to site leadership. SkillsCustomer supportCustomer RelationsMS ProjectExcelQualificationsYears of experience: 3 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.