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Twisted Gearz LLC DBA Aamco Transmissions & Total Car Care

Customer Service Representative

Pay: $17–$20/hr
Posted: 3 weeks ago
Location: East Hartford, CT (Onsite)
Last Updated: 3 weeks ago
Hours: Full-Time
Expires: 9/23/2026

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$41,244 / year median in Connecticut

-1% projected decline

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Job Description

Customer Service Representative Twisted Gearz LLC DBA Aamco Transmissions & Total Car Care East Hartford, CT Job Details Full-time $17
  • $20 an hour 7 hours ago Benefits Paid time off Opportunities for advancement Qualifications Phone communication Greeting customers Client invoicing Organizational skills Computer skills Office phone management Full Job Description Customer Service Representative (CSR) AAMCO of East Hartford AAMCO of East Hartford is looking for a motivated, customer-focused individual to join our growing team as a Customer Service Representative (CSR).
This is a great opportunity for someone who enjoys working with people, has strong communication skills, and is eager to learn. For the right candidate, this position also offers the potential for advancement into a Customer Service Manager (CSM) role. Job Duties
  • Learn and master AAMCO's telephone procedures.
  • Answer incoming calls by the third ring, always with a friendly, professional attitude and a smile.
  • Become proficient with AAMCO's software system within the first 60 days.
  • Support the CSM by assisting with phone calls and greeting walk-in customers.
  • Write up new customers, including taking vehicle photos and videos.
  • Prepare and process customer invoices.
  • Accept and process customer payments.
  • Initiate extended warranty claims, including obtaining coverage information and determining applicable deductibles.
  • Provide exceptional customer service throughout the customer experience. Job Requirements The successful candidate will:
  • Be dependable and consistently arrive on time.
  • Be available Monday-Friday, 8:00 AM-5:00 PM.
  • Have a positive, professional attitude.
  • Be a self-starter who takes initiative.
  • Have customer service experience, including telephone-based customer service.
  • Be willing and eager to learn new skills and procedures.
  • Have solid computer skills and the ability to learn new software.
  • Be able to follow directions and established procedures.
  • Have excellent communication and organizational skills. What We Offer
  • Opportunity for advancement, including potential progression to Customer Service Manager.
  • Continuing training and professional development.
  • Full-time, Monday-Friday employment.
  • A positive and supportive work culture.
  • Competitive pay: $17-20$ per hour, depending on experience.
Interested in Joining Our Team? If you believe you have the attitude, work ethic, and customer-service skills we're looking for, we'd like to hear from you! Please send us your resume, and qualified candidates will be contacted to schedule an interview.
Pay:
$17.00
  • $20.
00 per hour
Benefits:
Paid time off People with a criminal record are encouraged to apply
Work Location:
In person