Overview Join our dynamic team as a Customer Service Representative onsite in East Hartford, CT, where your enthusiasm and communication skills will drive exceptional client experiences. This role offers an exciting opportunity to engage directly with customers, providing support and solutions that make a real difference. As a vital part of our organization, you'll be the friendly face and voice that helps clients navigate their needs with confidence and ease. Your proactive approach and dedication will contribute to building lasting relationships and ensuring customer satisfaction at every interaction. Responsibilities Deliver professional and friendly customer service while creating a positive customer experience. Handle approximately 30-50 customer calls per day , primarily inbound with some outbound communication. Respond to customer inquiries, provide accurate information, and resolve issues efficiently. Follow established scripts, procedures, and service guidelines when assisting customers. Accurately enter, update, and maintain customer information across internal systems. Complete data-entry tasks with a strong focus on accuracy and attention to detail . Identify customer needs and provide appropriate information, solutions, or available services. Maintain professional phone etiquette and clear communication throughout every interaction. Document customer interactions and outcomes using Microsoft Office and internal systems . Collaborate with team members to resolve issues and continuously improve the customer experience. Qualifications Minimum 6 months of customer service or call-centre experience . High school diploma or equivalent required. Ability to type at least 30 WPM with strong accuracy. Excellent verbal communication, active listening, and professional phone etiquette. Comfortable handling a high volume of customer calls in a structured environment. Strong computer skills, including proficiency with Microsoft Office (Word, Excel and Outlook) . Excellent attention to detail when completing data entry and maintaining customer records. Strong organizational, problem-solving, and time-management skills. Ability to work effectively in a fast-paced environment while maintaining a positive and professional attitude. Bilingual or multilingual abilities are considered an asset. Must be available to work onsite in East Hartford, CT, Monday-Friday from 8:30 AM-5:00 PM . Embark on a rewarding career where your dedication to client services makes a meaningful impact! We're committed to supporting your growth through comprehensive training and ongoing development opportunities—join us today!

Pay:

$19.50 - $20.00 per hour

Benefits:

Paid time off Professional development assistance

Work Location:

In person