Customer Service Representative Burt Process Equipment - 2.3 Hamden, CT Job Details Full-time 2 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Vision insurance 401(k) matching Life insurance Referral program Retirement plan Qualifications Customer communication Teamwork Customer relationship building Customer retention Interpersonal skills ERP systems Attention to detail Problem-solving Customer relationship management Client retention strategy Typing Productivity software Cross-functional collaboration Associate's degree

Full Job Description Position Summary:

Burt Process Equipment is seeking a skilled Customer Relations Representative to join our Customer Relations Team. This position is responsible for cultivating and managing client relationships and will serve as a primary point of contact for existing business. This position is responsible for maintaining industry and product knowledge to assist in supporting client needs and contribute to value-added services.

Essential Functions:

Promote customer satisfaction by proactively addressing clients needs in a professional and personable manner. Work interdepartmentally to provide customers with sales quotations, may include working with supply partners. Process and manage orders for customers while being a communication liaison between sales, customer, and supplier. Learn and apply industry and product knowledge to increase new business and foster customer retention. Perform needs assessments with customers to understand and promote the unique value that our organization brings. Efficiently navigate and understand vendor manuals, pricing sheets and discount schedules. Assist customers with basic product application requests. Coordinate resolution of customer issues and concerns, while maintaining an open line of communication. Participate in cross-training initiative, backup support for customer support associate position. Support communication through collaboration to ensure that customer's needs, and company objectives are being met. Manage development opportunities afforded through LMS, vendor webinars, Burt webinars and team initiatives. Be an enthusiastic team member within Customer Relations and through the organization Support Burt's

P.L.E.D.G.E

goals and core values

Knowledge & Skills:

Ability to perform detail-oriented tasks (highly organized). Excellent written and verbal communication. Critical thinking, problem solving. Timely, sets professional goals to support individual growth. Ability to work in a fast-paced environment while managing multiple tasks. Negotiation, foresight & forecasting. Self- starter, ability to manage one's time, team oriented.

Minimum Qualifications:

2 years' experience (preferred) in related field. Associate and/or bachelor's degree (preferred). Background in building customer relationships while working with multiple teams to support customer's needs. Strong computer and software skills (Microsoft Office applications, ERP- IFS)

Physical Requirements:

Must be able to sit for long periods of time. Must be able to type, bend and reach. Must be able to lift up to 10lbs unaided.

Environment:

Typical professional office setting. Must contribute to a positive working environment. Must be a team player.

Expected hours:

40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance Application Question(s): Do you have experience working interdepartmentally to provide sales quotes? Please explain. Do you have experience navigating and understanding vendor manuals, pricing sheets and discount schedules to be able to assist a customer with basic product application requests? Please explain.

Education:

Associate (Preferred)

Experience:

Customer relationship management: 2 years (Required) Customer retention: 2 years (Required) ERP systems: 2 years (Required) Ability to

Commute:

Hamden, CT 06514 (Required)

Work Location:

In person