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West Street Power

Customer Service/Sales Representative

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Based on Connecticut data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$41,244 / year median in Connecticut

-1% projected decline

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Job Description

Front Counter Sales & Rental Associate West Street Power — New Milford, CT $17-$25 per hour, based on experience Full-time preferred; open to part-time for the right people About us West Street Power is a family-owned outdoor power equipment dealership serving New Milford and the surrounding area since 2009. We sell and service Husqvarna, Scag, Stihl, Ferris, and Milwaukee equipment, run a rental fleet, and take pride in being the shop customers trust to keep their equipment running. About the role You'll be the face and voice of our shop. When a customer walks in or calls, you're the one who helps them — whether they're buying a new mower, picking up parts, renting equipment for the weekend, or checking on a repair. A Power equipment background is preferred but we hire for attitude and coachability — if you're friendly, reliable, and willing to learn, we'll teach you the rest. What you'll do Greet customers at the counter and answer incoming phone calls Sell equipment, parts, and accessories — and help customers figure out what they actually need Handle rental check-outs and returns, including walking customers through equipment operation Look up parts, place orders, and manage customer pick-ups Keep customers updated on service and repair status Help load and unload equipment for customers What we're looking for
Required:
A friendly, helpful attitude with customers, in person and on the phone Reliability Saturday availability Comfort using a computer for lookups, orders, and invoices Ability to lift up to 50 lbs and help move equipment Nice to have (not required): Retail, counter, or customer service experience Familiarity with lawn mowers, chainsaws, trimmers, or small engines Experience in a parts department, hardware store, or rental operation Schedule We're open Monday through Saturday. We're flexible on schedule for the right person — full-time is ideal, but we're open to part-time arrangements too. Some Saturday availability is a must. How to apply Apply through Indeed with your resume, or stop by the shop at 84 West Street, New Milford, CT and introduce yourself.
Pay:
$17.00 - $25.00 per hour
Benefits:
Flexible schedule Application Question(s): What makes you a good fit for the position?
Work Location:
In person