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C
CARMART
Bilingual Customer Experience Specialist
Entry-Level JobVerifiedNo experience needed
Job Description
We're Looking for Salespeople Who Don't Sound Like Salespeople Let's be honest: most dealership job ads sound the same. "Fast-paced environment." "Unlimited earning potential." "Must be highly motivated." That is not what makes someone successful here. At CARMART , we are looking for people who can connect with customers, ask the right questions, follow up like a professional, and make buying a vehicle feel simple instead of stressful. We do not need someone who wants to pressure people.
We need someone who knows how to guide people. Customers today are smart. They research before they walk in. They compare prices, payments, reviews, features, and dealerships. The best salesperson is not the loudest person in the showroom. It is the person who listens, explains things clearly, earns trust, and helps customers feel confident in their decision. That is the kind of salesperson we are looking for. What You'll Be Doing You will work with customers from the first conversation to the final handshake. Some customers will know exactly what they want. Others will need help figuring it out. Your job is to make the process smooth, professional, and personal.
We need someone who knows how to guide people. Customers today are smart. They research before they walk in. They compare prices, payments, reviews, features, and dealerships. The best salesperson is not the loudest person in the showroom. It is the person who listens, explains things clearly, earns trust, and helps customers feel confident in their decision. That is the kind of salesperson we are looking for. What You'll Be Doing You will work with customers from the first conversation to the final handshake. Some customers will know exactly what they want. Others will need help figuring it out. Your job is to make the process smooth, professional, and personal.
Your day-to-day responsibilities will include:
Greeting customers and creating a strong first impression Helping customers choose the right vehicle for their needs and budget Answering questions about inventory, features, payments, trade-ins, and financing Following up with internet leads, phone calls, texts, emails, and showroom visits Setting appointments and staying organized with your customer pipeline Taking customers on test drives Working with management and finance to complete deals Building long-term relationships that lead to repeat and referral business Representing the dealership with honesty, energy, and professionalism Who This Job Is For This role is for someone who enjoys people, likes to win, and is willing to learn. You do not need years of car sales experience. In fact, we are open to training the right person from outside the car business. Some of the best salespeople come from restaurants, retail, customer service, hospitality, real estate, call centers, delivery, military, or service-based jobs. You may be a great fit if you are: Comfortable starting conversations Competitive, but not pushy Coachable and willing to improve Reliable and consistent Good with follow-up Positive under pressure Professional in person, over the phone, and online Motivated by performance-based income Able to handle rejection without taking it personally Serious about building a career, not just finding another job What We Don't Want This is not the place for old-school pressure tactics. We are not looking for someone who talks over customers, disappears after the sale, cuts corners, or treats every person like a transaction. We want people who understand that trust sells more than pressure ever will. What We Offer At CARMART , you will have the chance to build real income in a business that rewards effort, consistency, and follow-through.We offer:
Paid training and ongoing coaching A supportive team environment Strong inventory and customer traffic Internet leads and showroom opportunities Management support throughout the sales process Competitive pay plan Bonus and incentive opportunities Career growth within the dealership A professional workplace where customers and employees matter Benefits may include: Health insurance Dental and vision insurance 401(k) Paid time off Employee discounts Flexible scheduling details Monthly bonuses or performance incentives Requirements Valid driver's license Professional appearance and attitude Strong communication skills Basic computer and phone skills Saturdays are a must Willingness to learn the sales process Previous sales or customer service experience is helpful, but not required Why This Job Is Different We are not hiring someone to stand around and wait for an "up." We are hiring someone who wants to build something: a customer base, a reputation, a skill set, and an income they can be proud of. The right person will get training, opportunity, support, and a clear path to success. What you bring is work ethic, consistency, personality, and the desire to get better. If you are tired of average jobs, average pay, and average expectations, this could be the place where things change. Apply Today Send us your resume and tell us why you would be a strong fit for CARMART . We are not just looking for car sales experience. We are looking for the right person.Job Type:
Full-time Pay:
$45,855.00 - $81,055.00 per yearBenefits:
401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Application Question(s): How comfortable are you speaking with new people every day (in person and on the phone)? This position requires working Saturday and a full schedule. Is that something you can commit to? Are you comfortable with performance-based pay? Are you willing to use Social Media Platforms to promote the business and attract new clients?Language:
Spanish (Required)License/Certification:
Driver's License (Required)Work Location:
In personBenefits
- Paid Time Off (PTO)
- 401(k) Plans
- Professional Development
- Health Insurance
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Scorecard
Based on Delaware data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,643 / year median in Delaware
-16% projected decline