A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
Construction Unlimited is Central Florida's exterior contractor of choice, the one your neighbors wish they'd hired first. We're growing fast, and we run on R.I.S.E.: Resilience , Integrity , Service , Excellence . For every project, every family, and every team member, we set the standard, then we rise above it.
THE ROLE
We're looking for a driven, dependable Contact Center Representative to join our growing team. You'll handle a mix of inbound and outbound calls, chats, and emails from homeowners who have already raised their hand through our marketing. The job is heavy on outbound too: follow-up, confirmations, and appointment setting. This is not a customer service seat . Service and professionalism matter, but success here is measured by one thing: turning conversations into high-quality appointments. If you like a fast-paced phone environment and you're motivated by metrics and incentives, this role rewards it.
COMPENSATION
$16.50 - $19.00 per hour. This position is non-exempt, with uncapped commissions on appointments set that result in sales. Starting pay is based on experience, qualifications, and premium skills (ServiceTitan experience, bilingual, etc.).
WHAT YOU GET
Health Insurance Dental Insurance Vision Insurance Paid time off Uncapped Commissions Performance Incentives A team culture built on doing the right thing, for customers and for each other
WHAT YOU'LL DO
Handle a high volume of inbound and outbound calls, plus chats and emails from warm leads Convert inbound inquiries into scheduled appointments for roofing and other exterior services Run proactive outbound dialing to follow up with leads, confirm appointments, and drive conversion Build rapport fast with homeowners and clearly explain next steps and what to expect Set appointments with all decision-makers whenever possible Keep accurate, timely documentation in ServiceTitan (CRM) Meet or beat individual metrics for appointment setting, productivity, and confirmations Take part in ongoing coaching and training as you ramp
SCHEDULE
Contact center hours:
Monday-Friday:
8:00 AM - 5:00 PM 40 hours per week, with occasional overtime or coverage shifts as needed. Join the team that's rising above the standard and get rewarded for it.
Requirements:
WHO WE'RE LOOKING FOR
Prior experience in a call center, customer service, inside sales, or appointment-setting role preferred Strong phone presence with the ability to influence, persuade, and guide a conversation Comfortable handling high call volume while staying accurate and professional Able to balance a service mindset with performance-driven goals Coachable, accountable, and motivated by metrics and incentives Experience with a CRM and phone system, or the ability to learn both quickly Reliable, team-oriented, and comfortable working on-site Bilingual (Spanish) preferred but not required
