Customer Service Summary Description:

Leading Eyewear company in South Florida is seeking an experienced Telephone/Computer Customer Service Rep to join our existing team. If you're a hard-working, reliable professional and looking for a great place to grow your career you will be glad you applied with Outstanding Eyewear. Responsibilities Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion Document all inquiries, requests, resolutions, and follow-up tasks Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines Display a courteous and empathetic attitude to all customers Perform research to answer customer inquiries and requests Grow existing customer accounts through exceptional customer service and effective sales techniques Keep customer accounts current by updating databases during calls Qualifications High School Diploma 2+ years of customer service experience Experience working with inbound and outbound calls, customer retention, and inside sales preferred Proficient in Microsoft Office and quick learner in new software applications Excellent interpersonal and communication skills Comfortable working in a high-volume role Demonstrated ability to prioritize tasks and manage time efficiently Advanced computer skills in various software and web-based applications Troubleshooting and solving problems Reliable transportation and able to work Monday through Friday from 9-5pm.

Team Environment:

Working with a team and independently Hours are 9 am

• 5pm with a paid 45 min. lunch
• 40 hour paid week Casual Dress
• In office position (not remote)

Pay:

$17

• 19/hour depending on experience

Work Location:

One location in

Deerfield Beach, FL Job Type:

Full-time Pay:

$17.00

• $19.

00 per hour

Benefits:

Dental insurance Health insurance Paid time off Ability to

Commute:

Deerfield Beach, FL 33442 (Required)

Work Location:

In person