Customer Care Representative I SalusCare, Inc - 3.3 Fort Myers, FL Job Details Full-time $17.00 - $20.70 an hour 1 day ago Benefits Paid time off Qualifications Electronic health records (EHR) management In-person customer service Health record tracking Computer skills Clerical experience Managing patient records Full Job Description What you will do. Acts as the primary point of contact for all phone and in person front desk inquires, delivering high-quality service and maintaining accurate electronic health records. Maintain detailed daily documentation and collaborate with clinical teams to support treatment plans. Operate effectively across diverse departments, including Outpatient Psychiatry and Therapy. Why SalusCare? Established nonprofit serving Southwest Florida Mission-driven, community based organization Competitive salary

Health Benefits Generous PTO Preferred Skills:

Bilingual Crisis Intervention Documentation Dual Diagnosis Care (Mental Health & Substance Abuse)

Additional Requirements:

Successful pre-employment medical screening (drug test & TB) Level 2 Background screening ( DCF & AHCA) Completion of one-week orientation Requires a HS diploma or equivalent and at least one year of office/clerical work experience with frequent customer contact OR an Associate's Degree with 6 months of successful work experience in any field. Must have excellent customer service skills, positive attitude, communication and organizational skills. Must be able to attain/maintain competency with agency electronic health record and use it effectively within required timeframes. Bilingual (English/Spanish) preferred.