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TB
The Bank of New York Mellon Corporation
Specialist, Fund/Client Accounting Representative II
Career Insights for Customer Service Representative (General)
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Based on Florida data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,684 / year median in Florida
-1% projected decline
Job Description
"Fund/Client Accounting - S5 (Non-Supervisory)Serves as a lead for the day-to-day operations of a medium-sized fund accounting support team, providing work direction and technical assistance on complex matters. Leads day-to-day accounting and net asset value (NAV) production functions (including NAV construction & validation, NAV review, dissemination and reporting activities) for more complex funds. Reviews data and assists in resolving escalated problems that may arise during the normal daily, weekly or monthly accounting and reporting.
Tracks data and maintains accounting records for funds of higher complexity in accordance with department policies and procedures. Establishes data maintenance and summarization processes to improve team efficiency and best support the accounting team.
Leads team in preparing system-generated reports. Coordinates review of reports and the sharing of reports with accounting teams. Reviews work of junior team members.
Assists with maintaining relationships with client staff. Regularly works with client staff to exchange information with respect to cash, accounting, and reporting of daily and monthly client activities and initiatives. Communicates data needs and answers client questions.
Assists in identifying and implementing process improvements to reduce audit and financial exposure and improve team efficiency.
No direct reports,,, may have work allocation and team lead responsibilities .Supports the achievement of team objectives.
Bachelor's degree in accounting or the equivalent combination of education and experience is required.5-7 years of total work experience preferred,,, experience in accounting support preferred..BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals with Disabilities/Protected Veterans.
Our ambition is to build the best global team ? one that is representative and inclusive of the diverse talent, clients and communities we work with and serve ? and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums."
Tracks data and maintains accounting records for funds of higher complexity in accordance with department policies and procedures. Establishes data maintenance and summarization processes to improve team efficiency and best support the accounting team.
Leads team in preparing system-generated reports. Coordinates review of reports and the sharing of reports with accounting teams. Reviews work of junior team members.
Assists with maintaining relationships with client staff. Regularly works with client staff to exchange information with respect to cash, accounting, and reporting of daily and monthly client activities and initiatives. Communicates data needs and answers client questions.
Assists in identifying and implementing process improvements to reduce audit and financial exposure and improve team efficiency.
No direct reports,,, may have work allocation and team lead responsibilities .Supports the achievement of team objectives.
Bachelor's degree in accounting or the equivalent combination of education and experience is required.5-7 years of total work experience preferred,,, experience in accounting support preferred..BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals with Disabilities/Protected Veterans.
Our ambition is to build the best global team ? one that is representative and inclusive of the diverse talent, clients and communities we work with and serve ? and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums."