Become the Accuracy, Speed, and Sales Engine of Tampa Bay's Fastest Growing Print Shop At Minuteman Press, we power the brands that drive our community forward. As our Senior Customer Service Representative , you will own the flow of orders from email → system → production → pricing → sales funnel. This role is built for someone who thrives on speed, precision, and business awareness — not front desk tasks, not shipping, but pure operational excellence . . This is a senior-level role for someone who understands print production, pricing logic, and customer value — and can move jobs through the system fast and accurately. Why You'll Love Working Here High-impact role: You directly influence production speed, accuracy, and daily sales targets.

Clear Growth Path:

CSR Lead, Production Coordinator, or Account Manager.

Wellness Perks:

Paid gym membership + healthy meal prep discounts.

Predictable Schedule:

Clean, professional, high-tech environment.

Performance Rewards:

We pay for speed, accuracy, and sales contribution. What You'll Do (Your 5 Core Responsibilities) 1. Process All Email Orders FAST and Accurately Receive all customer orders via email and enter them into the system immediately.

Ensure every job is production-ready:

correct specs, files, quantities, deadlines, and instructions. Eliminate bottlenecks by keeping production fed with accurate job tickets at all times. 2. Build Perfect Job Tickets & Validate Production Details Understand the full production workflow (digital, wide format, finishing). Catch missing details, incorrect specs, or unclear instructions before production sees the job. Ensure every job ticket reflects the real work required — no assumptions, no gaps. 3. Understand Production Processes to Calculate Real Costs Know how each product is made, step-by-step. Use production knowledge to determine true cost, labor time, and material usage. Support accurate pricing and profitability by aligning job specs with actual production effort. 4. Maintain Clear Pricing Awareness & Competitor Insight Understand our pricing structure and how it compares to local competitors. Ensure quotes are accurate, competitive, and aligned with our value proposition. Support sales by identifying ideal customers, ideal orders, and high-value opportunities. 5. Manage the Sales Funnel for All Prospects Track all incoming prospects and opportunities in the sales funnel. Prioritize ideal customers and ideal orders to help hit daily sales targets. Follow up on quotes, open orders, and warm leads with clarity and professionalism. What You Bring to the

Table Experience:

3+ years in customer service, print production, or project coordination.

Production Knowledge:

Understanding of print processes, materials, and workflows.

Detail Mastery:

You catch errors before they cost time or money.

Business Awareness:

You understand pricing, cost, and customer value.

Tech-Savvy:

Comfortable with computers;

MMP FLEX

is a major plus.

Speed & Accuracy:

You move fast without sacrificing quality.

Reliability:

You thrive in a deadline-driven environment and take ownership of outcomes. Ready to drive production, accuracy, and sales? Apply today and help us design, print, and promote the future.

Pay:

$40,000.00 - $70,000.00 per year

Benefits:

401(k) Employee assistance program Employee discount Flexible schedule Paid time off Professional development assistance Referral program

Work Location:

In person