Customer Service/Sales Representative Optimum insurance agency of Florida Miami Lakes, FL Job Details Full-time $49,939.56 - $150,000.00 a year 23 hours ago Qualifications Live chat Client services Problem-solving Organizational skills Customer support Full Job Description Job Summary Join our dynamic team as a Customer Service/Sales Representative, where your enthusiasm and communication skills will drive exceptional client experiences and sales growth. In this role, you will serve as the frontline ambassador for our company, providing outstanding support to customers and clients through multiple channels. Your ability to engage effectively, solve problems promptly, and promote our products and services will be key to your success. This paid position offers an exciting opportunity to develop your sales expertise while delivering top-tier customer service in a fast-paced environment. Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring clear communication and positive interactions Assist customers with product information, order processing, billing questions, and technical support to enhance their experience Conduct outbound calls to follow up on leads, promote new products or services, and build strong client relationships Maintain accurate records of customer interactions, transactions, and feedback using Microsoft Office tools and data entry systems Handle cash transactions accurately when processing payments or refunds while adhering to cash handling procedures Collaborate with team members to resolve customer issues efficiently, demonstrating excellent customer service problem-solving skills Support client services by providing detailed product explanations and tailored solutions based on customer needs Experience Previous call center experience or customer support background preferred; experience in sales is a plus Proven ability to communicate effectively in English; bilingual skills are highly desirable for serving diverse clients Strong organizational skills with the ability to multitask and prioritize tasks efficiently Technical proficiency in Microsoft Office applications (Word, Excel) and familiarity with computer systems for data entry and client management Excellent phone etiquette combined with active listening skills to understand customer needs thoroughly Demonstrated problem-solving abilities in resolving customer concerns promptly and professionally Ability to handle outbound calling campaigns with confidence while maintaining a positive attitude Join us if you're passionate about delivering exceptional client service, eager to develop your sales talents, and ready to thrive in a vibrant team environment. We value energetic individuals who are committed to making a difference through effective communication, technical proficiency, and a genuine desire to help others succeed.

Pay:

$49,939.56 - $150,000.00 per year

Work Location:

In person