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Member Service Representative - Level 1
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Florida data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,684 / year median in Florida
-1% projected decline
Job Description
Job Description Help for Job Description. Opens a new window. TEKsystems is currently hiring Member Service Representatives (MSRs) to support a Fortune 100 Financial Institution in Pensacola, FL! Job Description As a Member Service Representative, you will serve as the first point of contact for members by providing exceptional customer service and assisting with a variety of account-related inquiries. This is a fast-paced, inbound call center environment where you will help members navigate their financial needs while delivering a positive member experience. Responsibilities
- Handle a high volume of inbound member calls regarding account services and banking products.
- Assist members with account inquiries, debit card requests, balance transfers, account maintenance, and general banking needs.
- Research and resolve member concerns while providing accurate and timely information.
- Navigate multiple computer systems simultaneously while documenting interactions.
- Maintain compliance with banking policies, procedures, and regulatory requirements.
- Identify opportunities to provide additional products or services that meet member needs.
- Deliver a positive member experience by demonstrating professionalism, empathy, and problem-solving skills.
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