A growing company in the Port Richey area is seeking a professional and customer-focused Call Center Representative to join its team. This position is ideal for someone who enjoys helping customers, thrives in a fast-paced office environment, and has excellent communication and problem-solving skills. The ideal candidate will have previous experience in a professional office or call center setting, be comfortable handling a high volume of inbound and outbound calls, and possess strong organizational skills. Experience contacting customers regarding past-due accounts and coordinating appointments is highly preferred.

Schedule:

Full-time Monday-Friday Day shift Immediate opening

Responsibilities:

Answer inbound customer calls and provide exceptional customer service Make outbound calls to customers regarding account updates and past-due balances Schedule service appointments and delivery orders Coordinate scheduling with internal departments Process customer payments and assist with billing inquiries Resolve customer concerns in a professional and timely manner Escalate complex issues when necessary Maintain accurate customer records and documentation Follow up with customers to ensure complete satisfaction Prioritize multiple tasks while maintaining attention to detail

Qualifications:

High school diploma or GED At least 2 years of customer service experience in a professional office or call center environment Previous call center experience preferred Experience with collections, accounts receivable, or past-due account calls is a plus Excellent phone etiquette and communication skills Strong computer skills, including Microsoft Word, Excel, and Outlook Outstanding organizational and multitasking abilities Ability to work in a fast-paced, team-oriented environment Professional work references required Experience with service scheduling or dispatching is a plus Must successfully pass a pre-employment drug screen and background check If you're a dependable, customer-focused professional looking for a stable full-time opportunity with a great local company, we'd love to hear from you. Apply today for immediate consideration!

Pay:

$19.00 per hour

Work Location:

In person