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Richard Dean Insurance
Licensed Customer Service Advocate
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Based on Florida data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,684 / year median in Florida
-1% projected decline
Job Description
Licensed Customer Service Advocate Richard Dean Insurance Richard Dean Insurance is looking for a friendly, detail-oriented Licensed Customer Service Advocate to provide exceptional service to our valued clients. If you enjoy building relationships, solving problems, and helping people protect what matters most, we'd love to hear from you. Responsibilities Provide outstanding customer service to personal and commercial insurance clients. Assist clients with policy changes, renewals, billing questions, and coverage reviews. Process endorsements, certificates, cancellations, and other policy servicing requests. Answer incoming phone calls, emails, and office inquiries in a professional and timely manner. Educate clients on coverage options and identify opportunities to better meet their insurance needs. Work closely with producers and insurance carriers to ensure a seamless customer experience. Maintain accurate client records and documentation within the agency management system. Follow agency procedures while meeting service and compliance standards. Qualifications Active Property & Casualty Insurance License (required). Previous insurance customer service experience preferred. Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Ability to multitask in a fast-paced environment. Proficiency with computers and agency management software. Positive attitude with a genuine passion for helping clients. What We Offer Competitive pay based on experience. Paid time off and holidays. Opportunities for professional growth and continuing education. Supportive, team-oriented work environment. Stable, locally owned agency committed to serving our community. Why Richard Dean Insurance? At Richard Dean Insurance, we believe great service creates lasting relationships. Our team is committed to providing trusted guidance, personalized solutions, and an outstanding customer experience. We're looking for someone who shares those values and wants to grow with us. Apply today and become part of a team dedicated to making insurance simple, personal, and dependable. Check us out at RichardDeanInsurance.com