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HC
Homeowners Collection Property Management
Dispatcher/Customer Service
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Florida data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,684 / year median in Florida
-1% projected decline
Job Description
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Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Dispatch Service Representative. As a Dispatch Service Representative, you will be responsible for providing exceptional service to our guests and ensuring their needs are met efficiently and effectively. ###Duties:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist guests and staff with maintenance requests and provide accurate information regarding schedules, and services
- Utilize phone systems and customer service tracking software to service orders, tasks and update customers.
- Collaborate with internal teams such as managers, guest services, and operations to ensure smooth maintenance operations
- Address guest complaints or concerns with empathy and work towards finding appropriate solutions
- Maintain accurate records of guest and vendor interactions, transactions, comments, and complaints.
- Able to work 10am-6pm or 11am-7pm
- Able to lift 50 lb.
Experience:
- Previous experience in a customer service role is preferred
- Strong phone etiquette and communication skills
- Knowledge of supply chain vendor management principles If you are a detail-oriented individual with excellent problem-solving skills and a passion for delivering exceptional customer service, we encourage you to apply for this position.