Customer Service Representative

Openwork is currently engaged in a search to find a Customer Service Representative in Duluth, GA. This is an excellent opportunity to join a global manufacturing leader specializing in concrete technologies. We are seeking a professional, customer-focused individual who thrives in a fast-paced environment and enjoys supporting clients through high-level service and communication. In this Customer Service Representative role, you'll be responsible for:

• Serving as the main point of contact between the company and customers
• Handling inbound calls, emails, and Teams communication
• Providing customer quotes in a timely manner
• Maintaining high customer satisfaction ratings
• Providing technical data and product information when needed
• Performing data entry within SAP, CRM, and related systems
• Following up on customer requests with sales, accounting, production, and shipping teams What we're looking for:
• Previous customer service experience in retail, hospitality, call center, or office environments
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Experience with PDF systems, CRM, or SAP is a plus
• Professional communication skills with a customer-first mindset

Schedule & Pay:

• Monday through Friday
• 8:00 AM - 5:00 PM
• Full-time opportunity
• Pay based on experience

Perks:

• Stable Monday-Friday schedule
• Career growth opportunities

Benefits:

• Healthcare, vision, and dental benefits available

About Openwork:

Openwork has been helping businesses and job seekers succeed for over 50 years. Our family of companies also includes QS Nurses and Aerospace Solutions, allowing us to connect talent with leading employers across a wide range of industries.