Communication Service Representative Atrium Health•3.7 Macon, GA Job Details Full-time $19.80•$29.70 an hour 1 hour ago Benefits Paid parental leave Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Adoption assistance Parental leave Vision insurance Retirement plan Qualifications Computer operation Phone communication In-person customer service Radio communication systems High school diploma or

GED Typing Full Job Description Department:

10187 Enterprise Corporate•

Patient Experience Status:

Full time

Benefits Eligible:

Yes Hou rs

Per Week:

40

Schedule Details/Additional Information:

Mon•Fri 9 p.m.•5:30 a.m. EST in person.

Pay Range:

$19.80•$29.70 Major Responsibilities Provides essential services necessary to enhance customer relations by responding to needs and requests of patient' families, visitors, employees, physicians, and other guests in providing locations and directional information. Responsible for managing and executing Emergency Response System calls. Contacts security to request transportation for guests and staff and provides wheelchairs as needed. Maintains clergy visitation log and distributes clergy parking passes. Secures and solicits information regarding location and times of various conferences/seminars occurring withing the hospital/physician offices. Validates presence of NDNI patients. Monitors fire alarm panels, contacts fire department and initiates Code Red procedures as appropriate. Facilitate staff and medical pages utilizing X-Tend paging system. Manages pager status codes, announces computer system downtimes, and makes announcements as requested. Identifies and directs problematic situations to Communication Services Coordinator for evaluation and investigation. Identifies and addresses compliance issues with customers entering the premises, I.E, smoking and cell phone policies, etc. Minimum Job Requirements Education High School diploma or GED required.

Certification / Registration

/ License N/A Experience One year switchboard or computer experience required.

Knowledge / Skills

/ Abilities Must possess good communication and customer service skills. Manual dexterity, visual acuity and mental alertness to type and operate switchboard and computer workstation. Physical Requirements and Working Conditions Must be able to use visual acuity to see monitor screen, computer and hard copy materials. Must be able to hear and verbally communicate in person and over the phone or radio. Must be able to sit for prolonged periods of time (up to 2 hours). Must be able to comprehend and learn operation of various office equipment. Must have functional range of motion of the cervical, thoracic and lumbar spines, upper and lower extremities with a grip strength of 50-60 pound specific to job evaluation. Must be able to forward reach, overhead reach, bend, squat, kneel and apply proper body mechanics during the transfers and transport supplies and/or equipment using proper body mechanics. Must be able to lift up to 10 pound specific to job evaluation. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to

You:

Advocate Health offers a comprehensive suite of

Total Rewards:

benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more•so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short•and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs

Educational Assistance Program Note:

Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. Provides essential services necessary to enhance customer relations by responding to needs and requests of patients' families, visitors, employees, physicians and other guests in providing locations and directional information. Responsible for maintaining a warm, friendly demeanor to enhance customer satisfaction. Responsible for managing and executing Emergency Response System calls. Acts as house-wide resource for patient location, facility direction, and information.