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Customer Service Specialist
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Georgia data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,413 / year median in Georgia
-1% projected decline
Job Description
Customer Service Specialist at Brown & Company Jewelers Customer Service Specialist at Brown & Company Jewelers in Roswell, Georgia Posted in 4 days ago.
Type:
full-time
ROLES AND RESPONSIBILITIES
Elevate the in-store experience consistently delivering memorable moments. Execute best practices by optimizing hospitality and store amenities to create unique experiences. Utilize knowledge of products and service to maximize customer satisfaction during each interaction. Ensure all operations are carried on in an appropriate, efficient, cost-effective way Provide exceptional operational support Participate in all areas of service department Jewelry and watch Repair intake and management Cleaning jewelry Sizing watches Answering clients inquires via phone and email Oversee estimate process Strive for best customer experiences Execute service policies and processes Handle client issues when applicable Maintain relationship with vendor service contacts
PREFERRED SKILLS
Knowledge of Jewelry and Watches Excellent communications skills Outstanding organizational skills
REQUIRED QUALIFICATIONS
Ability to work retail store hours as necessary, including nights, weekends and holidays Flexibility to perform different tasks based on day-to-day business needs Must have authorization to work in the United States Ability to operate company POS systems
ADDITIONAL NOTES
The priority will always be to assist and support customer needs