A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Part-time or Full-time (flexible scheduling available) About the Role We are looking for a motivated, positive Team Leader to help run day-to-day operations at our Smyrna Rita's location. This is an excellent starting role for students or young professionals who want hands-on experience in sales, operations, and leadership. High performers will have a clear path to promotion to Store Manager and then to Regional Manager with equity . Key Responsibilities Support store management in running a successful, profitable shop while following Rita's policies and brand standards Lead and coach Treat Team Members during shifts to deliver excellent guest service Prepare and serve Italian ice, frozen custard, and other treats according to recipe standards Become a Certified Ice Maker through provided online and in-person training Handle cash transactions, balance registers, and prepare deposits Maintain cleanliness of the store (interior and exterior) and follow all food safety/health regulations Assist with weekly inventory, receiving deliveries, and stocking supplies Help train new team members and promote a fun, team-oriented atmosphere Support catering, events, or mobile opportunities as needed Requirements Must be at least 16 years old (18+ preferred for certain production tasks) Flexible availability, including some evenings, weekends, and holidays Ability to stand for extended periods, lift up to 40-50 lbs, and work in a fast-paced environment Strong communication skills, positive attitude, and basic math/cash-handling ability Reliable transportation preferred Prior customer service, retail, or food-service experience is a plus (but not required — we provide full training) What We Offer Competitive hourly pay + tips Free treats during shifts and employee discounts Comprehensive training (online + hands-on) Clear long-term growth path: strong performers can advance to Store Manager and then to Regional Manager with equity Fun, energetic work environment ideal for building leadership and operations skills This is a great opportunity to start with a local business, gain real responsibility, and grow with the organization over time.
To Apply:
Please send your resume and a short note about your availability and interest to seniordirector@ritasicega.com
Pay:
$8.00 - $17.00 per hour Expected hours: No more than 30.0 per week
Benefits:
Flexible schedule Health insurance Professional development assistance
