Customer Service Representative - RedGuard Diversified Structure

The compensation range provided for this role is an estimate based on available market data. The actual amount may vary considering the candidate's knowledge, skills, abilities, and geographic location. If you have questions, please discuss the flexibility and details of our compensation philosophy with your recruiter.

BenefitsPaid Time Off (PTO)Paid Holidays + 1 Floating Holiday of YOUR ChoiceMedical, Dental, and Vision Insurance Options401(k) Retirement Plans + Employer Match100% Company-paid Basic Life Insurance, Short and Long-Term Disability Insurance, Teladoc Services, and Employee Assistance Program (EAP)HSA, FSA and Pet Insurance OptionsSafety Boot and Prescription Safety Glasses Reimbursement ProgramGym Membership Reimbursement And more!

What You Can Expect Working in the Customer Service Rep PositionThe Customer Service Representative (CSR) has extensive knowledge of products as well as sales and installation territories providing support to the office, sales department and customers of Survive a Storm and Matador product lines. The CSR drives productivity by ensuring the sales leads are distributed to the appropriate salesperson, completing customer follow up as needed which results in accurate lead distribution and increased revenue. The CSR is a versatile and adaptive individual who welcomes visitors either in person or via the multi-line phone system. The CSR will support other departments with special projects throughout their career, creating opportunities to learn the business as well as gain experience in other areas of the organization.

ResponsibilitiesManages high call volume and web chats for multiple product lines. Coordinates, communicates, and consults with sales representatives on customer calls and sales leads.

Assists with quoting processes for all RGDS segments.

Assists with post-sales processed for various departments.

Documents in CRM database with clear concise notes and sets tasks for future follow-up for sales representatives.

Processes payments for customers when needed.

When needed, communicate with customers concerning their needs and initiatives while educating them on products and company capabilities.

Sends out follow-up emails/marketing materials and maintains communication for future opportunities with customers and company partners.

Contacts customers to collect necessary documents to complete sales.

Acts as the director of first impressions of RGDS; answers phone calls and chats in a friendly manner.

Distributes interoffice mail, outgoing mail, and local office deliveriesCompletes a variety of office projects requested by departments or leadership team membersPrepares agendas and makes arrangements such as coordinating catering for luncheons and meetings, and organizing company eventsSetup rental car and flight itinerary for leadership team membersComplete, and mail, customer installation certificatesMinimum Qualifications2+ years related professional office experience1+ years of customer service experienceStrong computer skills, including proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint)Excellent organizational skills and superior attention to detailAbility to multitask and meet deadlinesValid Drivers LicenseWork EnvironmentThe physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary work. Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

The worker is not substantially exposed to adverse environmental conditions (such as in a typical office or administrative work).We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please provide a brief description of your reasonable accommodation to accommodations@lange.us.com

Department/Division:

SAS Residential SalesReports to:

Director of SalesLocation:

Thomasville, GAShift:

1st

Overtime:

Approved Time OnlyPosition Type/Hours:

Full-time | M-F | 8:00a 5:00p

Travel Requirement:

Less than 5%

FLSA Status:

Non-ExemptAbout The CompanyPurchased by RedGuard in 2021, RedGuard Diversified Structures is a trusted provider of structures for severe weather and asset protection. Our two brands, Survive-A-Storm Shelters and Matador Steel Buildings, offer comprehensive safety solutions for families and businesses. Our tornado shelters are debris and impact-tested through the Texas Tech Wind Institute to ensure safety, and they bear the seal of the National Storm Shelter Association. Matador Steel Buildings offer rugged steel pole barn structures to protect your assets. We prioritize safety and quality by using high-quality steel manufactured in the USA. With a focus on quality and attention to detail, RedGuard Diversified Structures is the trusted choice for protective structures. For more information, visit https://redguarddiversifiedstructures.com/