• Morning shift: 8 a.m.
• 3 p.m.

Customer Service Representative Duties:

• Provide exceptional customer service to clients via phone, email, and chat
• Answer customer inquiries and resolve issues in a timely and professional manner
• Handle a high volume of incoming calls and make outbound calls as necessary
• Analyze customer needs and recommend appropriate products or services
• Maintain accurate and detailed records of customer interactions in the CRM system
• Collaborate with other team members to ensure customer satisfaction
• Stay up-to-date on product knowledge and company policies

Skills:

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Ability to analyze customer needs and provide appropriate solutions
• Proficient in using CRM software and other customer service tools
• Ability to multitask and prioritize tasks effectively
• Positive attitude and ability to work well in a team environment
• Previous experience in customer service or related field is preferred We offer competitive pay, comprehensive benefits package, including medical, dental, vision, and retirement plans.

Join our team of dedicated professionals who are committed to providing outstanding customer service. To apply for this position, please submit your resume and cover letter highlighting your relevant experience. We look forward to reviewing your application.

Job Type:

Part-time Pay:

From $10.00 per hour Expected hours: 20.0

• 25.

0 per week People with a criminal record are encouraged to apply

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

Waterloo, IA (Preferred)

Work Location:

In person