Description Appointment Setter / Call Center Representative Matrix Basement Finishing Arlington Heights, IL (On-site) $40,000 Base + Commission | Top Earners $70K-$80K+ Matrix Basement Finishing is a fast-growing home remodeling company specializing exclusively in basement finishing and remodeling. Our call center is the front line of our business—and we're looking for motivated, tech-savvy appointment setters who thrive in a structured, performance-driven environment. If you've worked in a call center, inside sales, appointment setting, or outbound dialing role and enjoy hitting goals, following proven systems, and earning commission on top of a solid base—this role is built for you. What You'll Do Make high-volume outbound calls to homeowners who have expressed interest in basement remodeling Qualify prospects using a clear script and criteria Schedule in-home consultations for our design and sales team Accurately document calls, outcomes, and notes in our CRM Follow daily call, appointment, and quality benchmarks Maintain focus and consistency in a fast-paced, repetitive workflow Compensation & Earnings $40,000 base salary Commission and performance incentives Realistic total earnings of $55K-$65K Top performers can earn up to $80,000+ annually Your income is directly tied to your consistency and results—this is not capped commission. Why Matrix Basement Finishing Established, growing company with a strong reputation Clear systems, scripts, and expectations—no guesswork Supportive leadership and coaching High demand service with motivated homeowners Opportunity to grow within the call center or into other roles Schedule & Environment On-site call center role Structured schedule Team-oriented, performance-driven environment #LPMatrix Requirements What We're Looking For Experience in a call center, appointment setting, or inside sales environment (preferred) Comfortable working at pace in a repetitive, process-driven role

Tech-savvy:

confident using CRM systems, dialers, and multiple screens Highly organized and systematic in your approach Strong verbal communication and professional phone presence Coachable mindset with a desire to improve performance and earnings Reliable, punctual, and able to stay focused throughout the workday