Customer Service Associate

at Coilcraft in Cary, Illinois, United States Job Description

SUPPORT CUSTOMER QUALITY AND DRIVE RESOLUTION AT COILCRAFT

Position:

Customer Support Associate -

Quality Location:

Cary, Illinois Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a worldwide reputation for high-quality passive electronic components. Our products support industries including telecommunications, computing, automotive, broadband communications, and consumer electronics. We are seeking a Customer Support Associate to join our team and serve as the primary point of contact for customer quality concerns. This role plays a critical part in ensuring timely, accurate resolution of issues while maintaining Coilcraft's commitment to quality and customer satisfaction. About the Role and Your Impact Serve as the initial point of contact for customer quality concerns Create, process, and track Quality Assurance Inquiries from submission through resolution Coordinate with internal departments to investigate and resolve customer issues Draft and deliver 8D reports based on failure analysis and corrective actions Coordinate customer returns, exchanges, and credits Assemble and route contract review documentation Act as a resource for internal teams regarding quality-related inquiries Support management with quality-related tasks and reporting Who We're Looking For Strong computer proficiency and ability to work with databases and reporting tools Excellent verbal and written communication skills Strong attention to detail and accuracy Ability to manage multiple tasks and deadlines Sound judgment and problem-solving skills Ability to work cross-functionally with multiple teams Preferred Skills Experience in customer support, quality, or manufacturing environments Familiarity with quality systems or corrective action processes (8D, etc.) Experience handling customer returns or product issue resolution Comfort working with technical information or manufacturing data Why You'll Love Working at Coilcraft Play a key role in maintaining customer satisfaction and product quality Work closely with engineering, manufacturing, and quality teams Stable company with a 75+ year history and long-tenured employees Opportunity to grow into quality or operations-focused roles Comprehensive benefits including health insurance, 401(k) with match, and profit sharing Benefits 401(k)

Matching Dental Insurance Disability Insurance Employee Assistance Program Flexible Spending Account Health Insurance Health Savings Account Life Insurance Paid Holidays Paid Time Off Profit Sharing Vision Insurance Equal Opportunity Employer:

Disability / Veteran. This position may require compliance with ITAR export regulations; applicants must be U.S. citizens or permanent residents. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https:

//coilcraft.applicantpro.com/jobs/4068281-1020612.html To view full details and how to apply, please login or create a Job Seeker account