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Stryker
Senior Customer & Employee Events Specialist
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Illinois data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,983 / year median in Illinois
-13% projected decline
Job Description
The Customer & Employee Events Sr. Specialist is a flexible, shared-service role within the Customer & Employee Engagement (CEE) team that supports a diverse portfolio of Meetings and Events, Trade Shows and Employee Engagement programs, shifting focus and priorities as business demand fluctuates. This role often receives direction from multiple managers within the CEE and broader Communications team. It requires strong adaptability, organizational skills, and the ability to collaborate effectively across functions while planning, coordinating, and executing a wide range of events and experiences that align with divisional objectives, brand standards, and budget requirements. Operating with clear direction and alignment, this role independently manages multiple projects and priorities simultaneously to deliver successful outcomes and achieve business goals. What you will do: Provide flexible support across Customer & Employee Engagementfunctions, adjusting priorities, resources, and workload as business demand fluctuates. Plan and execute Meetings and Events, Trade Shows, and Employee Engagement programs in alignment with divisional objectives, timelines, and budgets. Manage assigned meetings, events, and engagement activities that vary in size, scope, and complexity, including leadership meetings, training programs, product launches, employee events, trade shows, and special events. Coordinate event logistics, including attendee communications, registration, travel arrangements, hotel accommodations, rooming lists, meeting materials, food and beverage, audiovisual requirements, venue coordination, billing reconciliation, and post-event follow-up. Assist with the development and tracking of event budgets, control documents, timelines, and planning tools to ensure successful execution and compliance with established processes. Partner with internal stakeholders to understand event objectives and support the delivery of effective and engaging event experiences. Collaborate with team members across Meetings and Events, Trade Shows, and Employee Engagement functions to support evolving business priorities and resource needs. Deliver high-quality attendee experiences for both in-person and virtual events while maintaining attention to detail throughout the planning process. Manage multiple projects and priorities simultaneously, ensuring deadlines and deliverables are met. Maintain effective relationships with vendors, venues, and external partners to support successful event execution. Support onsite event execution as needed, including attendee management, logistics coordination, vendor oversight, and issue resolution. Ensure events comply with company policies, procedures, and financial guidelines. Gather attendee and stakeholder feedback and provide recommendations to improve future programs and event experiences. Contribute to the continuous improvement of event planning processes, tools, and best practices. Stay informed on industry trends, event technologies, and engagement strategies to enhance program effectiveness. Perform additional event-related projects and responsibilities as assigned. What you need (required): Bachelor's degree required 2+ years of experience in meeting, conference, tradeshowor special event planning Proven experience managing multiple, concurrent meetings, including back-to-back programs Ability to travel domestically and internationally up to 50% Strong verbal, written, presentation, and interpersonal communication skills, with the ability to tailor messaging to different audiences Experience negotiating contracts with hotels and external vendors Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with Marketo, SharePoint 365, Zoom, Teams, and Monday.com or similar platforms preferred
United States of America Pay Ranges:
USN :
$64,400- $94,400 USD Annual US5 : $67,600
- $99,100 USD Annual US10 : $70,800
- $103,800 USD Annual View the U.
Health benefits include:
Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.Financial benefits include:
Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer- M/F/Veteran/Disability.
Benefits
- 401(k) Plans
- Employee Stock Options (ESOs)
- Health Insurance
- Dental Insurance