Job Summary

F&A WOODWORKS

is seeking a friendly, professional, and customer-focused Customer Service Representative to assist customers with inquiries, orders, product information, and service requests. The ideal candidate will communicate clearly, maintain accurate customer records, and work closely with production and sales teams to ensure a smooth customer experience. Key Responsibilities Respond to customer inquiries by phone, email, and other communication channels. Provide information about wood products, cabinetry, services, orders, and project details. Assist customers with product selections, order status, pricing, and service questions. Process customer orders, requests, and related documentation accurately. Coordinate with sales, production, installation, and delivery teams. Track orders and provide customers with timely updates. Maintain accurate customer information, order records, and service documentation. Address customer concerns professionally and help resolve issues efficiently. Follow up with customers regarding orders, deliveries, and service requests. Maintain a professional and organized customer service environment. Qualifications Previous customer service, sales support, woodworking, cabinetry, or related experience is preferred. Strong verbal and written communication skills. Friendly, professional, and customer-focused approach. Strong organizational skills and attention to detail. Ability to manage multiple customer requests and priorities. Basic computer skills and familiarity with office or customer management systems. Ability to work effectively with customers and internal teams. Reliable, responsive, and committed to providing quality service. About the Company

F&A WOODWORKS

is a woodworking-focused business providing custom wood products and related woodworking solutions. The company emphasizes quality craftsmanship, customer service, accurate project coordination, and attention to detail throughout its operations.

Pay:

$20.00 - $30.00 per hour Expected hours: 40.0 per week

Work Location:

In person