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Illinois workNet

Clinical Customer Service II (Part-Time) # 26-22059

Pay: $20–$20.50/hr

Posted: 2 days ago

Location: Grayslake, IL (Onsite)

Last Updated: 5 hours ago

Hours: Part-Time

Expires: 10/4/2026

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,983 / year median in Illinois

-13% projected decline

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Job Description

$20.00-$20.50 per hour

Grayslake, IL Contract Duration:

6-12 months

Contractual Job Description:

Part time - 25 hours per week, 5 hours per day. possibility for extra hours. 7am-noon Monday - Friday.

Description:

The candidate will be responsible for managing the daily intake and coordination of study participants at the ACPRU. This role supports study teams by maintaining accurate clinic schedules, coordinating participant communications, preparing required documentation, and ensuring participant identification and visit-readiness procedures are completed accurately and efficiently.

Responsibilities:

Responsible for the daily intake of study participants arriving at the ACPRU. Confirm participant identity and apply participant identifiers before participants enter the laboratory. Prints participant wristbands after identity confirmation. Notifies study teams of participant arrivals and visit type. Updates clinic schedules with accurate daily participant counts. Follows up with prospective participants to confirm their estimated time of arrival, when participants are running late to their appointment. Monitors daily telephone calls and messages related to outpatient visits. Collects, organizes, and uploads essential screening documents to esource. Prepares participant charts and supporting materials for upcoming visits. Sends appointment reminders to prospective participants. Maintains accurate and timely participant records in accordance with study procedures and applicable requirements. Communicate effectively with prospective participants, study teams, and clinic staff to support smooth daily operations.

Qualifications:

Experience Level required is 3-5 Years. Customer service experience in Clinical setting. Comfortable processing large volume of people at a time. Ability to de-escalate situations. Attention to detail. Computer skills (Microsoft). Medical record data entry experience. Able to start early in the AMs (ideally around 6:30 to prepare for daily activities) Able to work M-F (onsite work).

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement:

By applying, you acknowledge that AI-assisted tools may be used during hiring. #LI-BP1 IND01