$66,000-$76,000 Depending on Experience + Full Benefits, PTO, and More! For over 45 years, our team has supported customers by delivering high-quality products and reliable service they can count on. In manufacturing, timing, accuracy, and communication are critical, and our customer service team plays a key role in ensuring every order moves smoothly from production to delivery. We are looking for a Customer Service Lead to guide our customer service team and help ensure seamless communication between customers, production, and internal departments. In this role, you'll provide hands-on leadership, support your team's development, and ensure customers receive accurate information, timely updates, and exceptional service. This is a high-impact opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, and naturally motivates others to perform at their best. Responsibilities Lead, mentor, and support a customer service team of eight, ensuring accurate and timely communication with customers regarding orders, production timelines, and delivery schedules. Serve as the liaison between customer service, production, logistics, and management to ensure smooth coordination and alignment. Assist with training, performance feedback, and professional development for team members. Monitor order processing and customer requests to ensure accuracy, efficiency, and on-time fulfillment. Identify opportunities to improve workflows, increase operational efficiency, and enhance the overall customer experience. Step in during high-volume periods to assist with order management, customer inquiries, and issue resolution. Oversee daily customer service operations including order entry, order tracking, invoicing, and communication regarding production status. Foster a collaborative, solutions-focused team environment that prioritizes responsiveness and reliability. Qualifications 2+ years of corporate customer service experience – manufacturing/distribution environment preferred but not required Strong communication, organizational, and problem-solving skills. Ability to coordinate with cross-functional teams including production, logistics, and sales. High-energy, positive leader who performs well in a fast-paced operational setting. Self-starter who adapts quickly, takes initiative, and leads by example.