Job Title:

Floating Retail Service Representative Location:

Champaign & Vermilion Counties, Illinois Company:

The Fountain Trust Company Job Type:

Full-Time The Fountain Trust Company, a community bank with 20 locations across Indiana and eastern Illinois, is seeking a dedicated Floating Retail Service Representative to join our team. This dynamic position will require traveling between our branches in Champaign and Vermilion Counties in Illinois. As a key member of our customer service team, you will play an essential role in creating positive experiences for our customers while supporting the operational efficiency of the bank.

Key Responsibilities:

Customer Interaction:

Greet customers warmly and provide a welcoming environment.

Transaction Processing:

Accurately process debit and credit transactions, ensuring all details are correct.

Account Management:

Open new accounts and assist customers in selecting the best services to meet their needs.

Customer Support:

Address and resolve customer inquiries or issues with professionalism and courtesy.

Cash Handling:

Maintain and balance cash drawers and vaults to ensure accuracy and security.

Product Promotion:

Actively promote and cross-sell bank products and services that align with customer needs.

Compliance & Procedures:

Follow all bank policies, procedures, and compliance regulations to ensure the safety and integrity of bank operations.

Flexibility:

Perform other duties as assigned by the branch manager, supporting various banking functions as needed.

Required Skills and Qualifications:

Customer-Centric:

A positive and approachable attitude in all customer interactions.

Strong Decision-Making:

Ability to make thoughtful decisions in high-pressure situations.

Attention to

Detail:

Meticulous in handling financial transactions and maintaining accurate records.

Communication Skills:

Excellent verbal and interpersonal skills for building relationships with customers and team members.

Multi-tasking:

Ability to efficiently handle multiple responsibilities simultaneously.

Technology Proficiency:

Basic computer skills for processing transactions and managing customer information.

Physical Requirements:

Ability to lift up to 40 lbs. when necessary.

Education & Experience:

Preferred:

Associates degree or equivalent education.

Experience:

Prior experience in customer service, retail, or cash handling is highly valued. Why The Fountain Trust Company? At The Fountain Trust Company, we value integrity, community, and a customer-first mindset. By joining our team, you'll have the opportunity to grow professionally within a supportive, customer-focused organization. We offer competitive compensation, opportunities for career advancement, and the chance to make a real impact in the communities we serve. If you're ready to help make a difference and contribute to the success of a trusted community bank, apply today!