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Centuria

Client Support Technician

Pay: Not specified

Posted: 4 weeks ago

Location: Scott Air Force Base, IL (Onsite)

Last Updated: 4 days ago

Hours: Full-Time

Expires: 10/10/2026

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,983 / year median in Illinois

-13% projected decline

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Job Description

Client Support Technician Job Title:

Client Support Technician Location:

Scott AFB, IL Clearance:

Secret Program:

HQ CCC Company/ Program Description:

Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do. The Washington Post has recognized Centuria Corporation as one of the top workplaces in the DC Metro area for 2026. This award celebrates nationally recognized companies that make the world a better place to work together by prioritizing a people-centered culture and giving employees a voice. The Top Workplaces USA award is based entirely on feedback from an employee engagement survey completed by the employees of participating workplaces. Centuria is honored to have been awarded this distinction.

Job Responsibilities:

Manage and administer all mobile devices, laptops, and computers (wired, docked, and wireless). Perform equipment installations, peripheral connections, installation, and deletion of software consistent with standard configurations and/or established policies. Perform configuration management functions for software and hardware. Perform initial system diagnostics and troubleshooting. Identify problems and resolve hardware/software/network malfunctions. Provide minor software and hardware maintenance, such as component replacement and/or upgrading components and installing software updates and patches. Replacement parts will be provided by the Government. Provide basic assistance for commonly used office automation applications. The contractor shall utilize the Government provided helpdesk software. Open and close secure rooms. Assist Government personnel, when tasked, to prepare, document, and maintain a review of hardware and software license and maintenance agreement inventories.

Job Requirements:

Must be local to Scott AFB 3+ years of technical experience as helpdesk support or related IT field Active Secret security clearance DoD 8570.01-M IAT Level II certification. (Security +)