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Professional Services - Service - Associate Customer Service Rep
Career Insights for Customer Service Representative (General)
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Based on Illinois data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,983 / year median in Illinois
-13% projected decline
Job Description
Professional Services - Service - Associate Customer Service Rep#26-25001
Springfield, IL
Onsite Job Description
Associate Customer Service Rep. 1. Answer Phone Calls and direct to appropriate person.
2. Develop quotes for Aftermarket requests
3. Enter orders into SAP when PO received
4. Interface with shipping/warehouse to get urgent orders processed.
5. Assign Planned Maintenance work orders from ServiceMax queue to appropriate Field Service Engineer
6. Process good receipts when parts/instruments arrive
7. Assist other personnel with other duties when demand peaks
8. Data Entry experience.
Educational requirement:
High school diploma with 2 years of experience in data entry and customer service.
or
Associate degree with minimum data entry and customer service experience. No Overtime available currently but depends on the role.
Extensions based on the requirement. 100% onsite role - Springfield, 62704
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."