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Pete's Hometown Grocery
Customer Service Associate
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Illinois data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,983 / year median in Illinois
-13% projected decline
Job Description
Pete's Hometown Grocery is looking for a friendly and dependable Customer Service Desk Associate to be the first point of contact for our customers. If you enjoy helping people and working in a fast-paced environment, we'd love to have you on our team.
Responsibilities:
- Greet customers and provide excellent service
- Handle returns, exchanges, and customer inquiries
- Answer phones and direct calls
- Process lottery, money orders, and other front-end services (if applicable)
- Assist cashiers and front-end team as needed
- Maintain a clean and organized service desk area
Qualifications:
- Customer service or retail experience preferred
- Friendly, professional communication skills
- Basic computer and cash handling skills
- Reliable and able to multitask
- Must be able to stand for extended periods
What We Offer:
- Competitive pay
- Flexible scheduling
- Friendly hometown atmosphere
- Opportunity for advancement Apply in-store at Pete's Hometown Grocery or stop by the customer service desk for more information.