Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
RH
Robert Half
Customer Service Representative
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
35
out of 100
Average of individual scores
Job Description
We are looking for a Customer Service Representative to join a team in a contract capacity. This role focuses on reviewing and coordinating employee-related benefit documentation, ensuring records are accurate, complete, and processed according to established guidelines. The ideal candidate is detail-oriented, comfortable handling high volumes of forms and service requests, and able to support both internal workflows and customer-facing communication with professionalism.
Responsibilities:
- Review incoming benefit and eligibility documents for completeness, accuracy, and compliance with established procedures before processing.
- Prepare and distribute outgoing correspondence and required documentation related to status changes, coverage updates, and participant notifications.
- Examine policy and contract information to confirm benefit coverage, dependent status, and eligibility determinations.
- Validate spousal surcharge information and route verified details for the next stage of processing.
- Generate routine reports from internal systems and external vendor sources to support operational tracking and follow-up activities.
- Maintain and update termination-related records to keep employee status information current.
- Provide customer service support through inbound and outbound communication, answering questions and assisting with document-related inquiries.
- Assist with additional administrative and service tasks as needed to support team goals and daily operations.