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AHW LLC

Customer Support Representative

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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Scorecard

Based on Illinois data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,983 / year median in Illinois

-13% projected decline

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Job Description

Description:
Responsible for all communications with customers, both by phone as well as by e-mail/contact form.
Responsibilities:
Answers incoming Online Sales phone calls Promotes and sells products and/or services to meet customer needs Communicates with customers in a timely manner order related issues Makes customers aware of related products when assisting with orders Assists in keeping parts department clean and orderly Assists in maintaining all departmental tools and equipment Maintains a safe working environment and adheres to company safety program at all times Performs other duties as assigned
Requirements:
Experience, Education, Skills and Knowledge:
Good communication skills, friendly, and approachable General knowledge of parts and machinery Team player with a collaborative attitude Strong multi-tasking ability Basic data entry and keyboarding skills Ability to use the John Deere Parts Catalog computer application Forklift operation experience is a plus Ability to lift items weighing up to 75 lbs.
Pay Range:
$17.00 - $20.00 per hour
Benefits:
We offer a competitive wage and benefit package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, safety item reimbursements, AHW branded clothing, and training.