As a Customer Specialist in CarMax's Customer Service & Support department, you will guide shoppers through a transparent, no-haggle car-buying and selling experience. You'll greet customers, assess their needs, and use CarMax's user-friendly systems to recommend vehicles, explain features, and coordinate test drives. Partnering with sales and finance teams, you'll support every step from selection to paperwork, ensuring clarity and trust. You'll manage follow-ups, maintain accurate records, and contribute to a clean, welcoming showroom. At CarMax, you'll thrive in an inclusive culture that supports growth, honest communication, and exceptional customer care. Responsibilities Welcome and guide customers through the Car Max car-buying and selling process Use Car Max systems to match customers with vehicles that fit their needs and budget Clearly explain vehicle features, history reports, pricing, and financing options Provide transparent, no-pressure support from test drive to final paperwork Maintain accurate customer records and follow up to ensure satisfaction Collaborate with sales, appraisal, and service teams to create a seamless experience Stay current on inventory, promotions, and Car Max policies Support a clean, organized, and customer-ready showroom environment Required Skills Customer relationship management Automotive product knowledge Point-of-sale (POS) systems CRM software (e.g., Salesforce-type tools) Digital inventory and search tools Basic financing and payment option knowledge Written and verbal communication Conflict resolution and de-escalation Time management and prioritization Data entry and documentation accuracy