Account Service Representative (Personal Banker)

Account Service Representative (Personal Banker) Boonville, IN Job Details Full-time 2 days ago Benefits Paid training Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Flexible schedule Life insurance Qualifications Opening bank accounts Financial sales Management Heavy lifting Financial transaction processing Word processing Promoting bank products High school diploma or GED Personnel records management Cross-selling Store opening/closing procedures Processing loan applications Credit union experience Certified Notary Public Deposits 1 year Withdrawals Balancing end-of-day transactions Promoting bank services Entry level Client interaction via phone calls Full Job Description Liberty FCU, a full-service credit union, is seeking an Account Service Representative (Personal Banker) to assist with the daily retail operations and activities out of our NEW Boonville Office, located at 3160 Warrick Drive, Newburgh, IN 47630 projected to open in the fourth quarter of 2026. Candidates must possess exceptional service skills, professionalism, confidentiality, multi-tasking, and problem-solving skills. Previous credit union or financial institution experience is preferred. If applicable, an initial six-eight week paid training program will be held in Evansville, IN. If you are interested in applying for this position, please click Apply. Duties and responsibilities include but are not limited to the following: Serve as a primary Account Service Representative. Meet with members to determine their banking needs and recommend appropriate accounts. Assist members with enrolling in credit union products and services. Maintain an active knowledge base of credit union account types, services, guidelines, policies, and procedures. Ensure all required account documents are completed accurately. Strive to meet cross sell goals. Assist members with certificates, IRA and HSA accounts. Serve as a Notary Public and Signature Guarantee for credit union transactions. Open and close safe deposit boxes. Maintain a working knowledge of the credit union's core processing system. Serve as a Consumer Loan Processor. Meet with members to determine their lending needs and recommend appropriate loan type. Maintain an active knowledge base of lending products, guidelines, policies, and procedures. Identify and recommend additional products that meets the member's needs. Ensure all required lending documents are completed accurately. Make follow up outbound calls to members to inquire about lending needs. Strive to support branch lending goals. Serve as back-up Teller/Member Service Representative (MSR). Perform various member transactions such as deposits, withdrawals, and loan payments. Ensure transactions are posted efficiently and correctly. Assist in balancing branch cash machines. Ensure cash drawer is in balance daily. Answer member telephone inquiries. Strive to meet MSR cross sell goals and work to support all branch goals and initiatives. Open and close the office on a rotating basis or when necessary. Serve as Saturday manager or any other assigned position on a rotating basis. Assist branch office with record keeping of employee absences and training when necessary. Develop a working knowledge of the credit union's data and word processing system. Any other duties assigned by my supervisor or management.

Qualifications:

Must have a HS diploma or GED and be at least 18 years of age. Must be able to work a flexible schedule and travel to other office locations when needed. Must be able to stand for long periods of time and do some heavy lifting. Must have 1-2 years of cash handling experience. Banking experience is desired.

Benefits and Compensation:

Paid Holidays Paid Time Off (Vacation, Sick and Personal Days) Medical, Dental and Vision Insurance 401(k) retirement program with matching funds Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance Tuition Reimbursement Program Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.