Key Responsibilities Handle Inbound Calls:

Receive and manage inbound calls from prospective customers interested in enrolling in our internet services.

Customer Enrollment:

Guide customers through the enrollment process, ensuring they understand plan options, pricing, and any promotions.

Provide Product Information:

Clearly and accurately explain the features, benefits, and technical aspects of our internet services to prospective customers.

Resolve Inquiries:

Address customer questions and concerns regarding enrollment, service plans, and billing.

Data Entry:

Accurately input customer information and enrollment details into the system while maintaining high levels of data accuracy.

Follow-Up:

Conduct follow-up calls or emails to potential customers as needed to complete the enrollment process.

Achieve Targets:

Meet or exceed individual and team targets for enrollments, call handling time, and customer satisfaction.

Stay Informed:

Keep up-to-date with product knowledge, company policies, and any changes in service offerings.

Compliance:

Ensure all interactions comply with company policies, industry regulations, and best practices for customer service.

Qualifications Education:

High school diploma or equivalent; some college coursework preferred.

Experience:

Previous experience in a call center, customer service, or sales role is highly desirable.

Skills:

Excellent verbal communication and active listening skills. Strong problem-solving abilities and a customer-first attitude. Proficiency in using computer systems, including CRM software and data entry tools. Ability to multitask in a fast-paced environment.

Characteristics:

Reliable, punctual, and able to work independently or as part of a team. Friendly, approachable, and patient, with a passion for helping others. Benefits Competitive hourly wage with performance-based incentives. Comprehensive training program. Opportunities for career advancement within the company.

Shift:

Monday through Saturday, 9am to 5pm

Job Type:

Full-time Pay:

$17.50 per hour

Benefits:

Flexible schedule On-the-job training People with a criminal record are encouraged to apply

Language:

Spanish (Preferred) Ability to

Relocate:

East Chicago, IN 46312: Relocate before starting work (Preferred)

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