Customer Service Representative EpackageSupply Evansville, IN Job Details Full-time $45,000 - $60,000 a year 1 day ago Benefits Paid training Disability insurance Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Flexible schedule Life insurance Qualifications CRM software Customer service Customer order taking E-commerce B2B Associate's degree Full Job Description Customer Service Representative ePackageSupply - Evansville, IN 47725 ePackageSupply.com is a highly energetic, growth-focused organization that is looking to add a key team member to our Sales & Customer Service team. As a Customer Service Representative, you will be responsible for handling inbound customer inquiries and order processing. The position will support a broad product-line of various packaging products and will be ePackageSupply's front-line effort on maintaining customer (B2B) relationships. An ideal candidate is pro-active, growth-focused, and motivated to make a meaningful contribution to our team.

Customer Service Representative Job Description :

• Perform daily administrative tasks for order management (PO processing, order monitoring within the site, order inquiries, freight quoting, and confirmations)
• Assist the sales team with customer payments (invoices, billing, receipts, payment processing)
• Provide order status updates to customers upon requests for completion dates, shipping information, tracking detail
• Partner with the Procurement and Inventory team to monitor live inventory on the site and communicate key changes to inventory balances amongst the Sales & Service team
• Assist customers with post-order support including mis-ships, quality issues, etc.
• Support Sales and customers with various documentation and administrative requests
• Provide the key support role within your respective Sales team for various sales administrative tasks
• Thoroughly understand products, our value proposition, and ordering process
• Work with CRM and lead generation software to track leads, prospects, and customers Customer Service Representative Knowledge and Skills required:
• Self-starter; ability to achieve goals without daily supervision.
• Basic understanding of E-commerce
• 2 years of previous sales/customer service experience with CRM knowledge preferred
• Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays Working at e

PackageSupply:

• Are you excited about being part of something new and being a trailblazer?
• Do you have a positive attitude and enjoy working with creative individuals?
• Are you compassionate and demonstrate high levels of integrity?
• Do you like to have fun, but also have a strong work-ethic?
• Do you have a desire for continued growth and development?
• Would you like to work with people that you feel are more like family than co-workers? If you sincerely answered "Yes" to each of these questions, then we would love to speak with you. Company Benefits
• Employee health, dental & vision insurance
• 401K Retirement Plan
• Voluntary life insurance, short-term and long-term disability
• Three weeks of vacation (pro-rated to employee start date)
• Work in an environment where every employee's work has definable effects on our business

Job Type:

Full-time Job Location:

Evansville, IN (or remote) Required education: Associates or Bachelor's degree preferred Required experience:

Sales & Customer Service:

2 years About e

PackageSupply:

ePackageSupply.com is a United States veteran owned and operated company based in Evansville, Indiana. Countless hours of hard work and determination, as well as a little luck, have helped us to become one of the internet's most trusted and successful providers of quality products and exceptional customer service. ePackageSupply.com products include quality food grade buckets, containers, cups, and lids in varying sizes, styles and colors for multiple uses and for all your packaging and storage needs.

Job Type:

Full-time Pay:

$45,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance

Shift:

Day shift

Experience:

Customer service: 1 year (Required) Ability to

Relocate:

Evansville, IN 47715: Relocate before starting work (Required)

Work Location:

In person