Job Posting:

Customer Service Rep II (Mortgage Origination Professionals)

Location:

5757 Decatur Blvd, Indianapolis, IN 46241 (On-site)

Duration:

6 months (Contract)

Pay Rate:

$25.10/hr on W2

Shifts:

8 hours between 7:30 AM 6:30 PM ET Position Overview We are seeking mortgage professionals to answer inbound inquiries from lenders and the public regarding FHA guidelines, policies, and procedures while navigating a knowledge database and documenting contacts.

Core Responsibilities Customer Support:

Answer high-volume calls and emails from lending industry professionals and the public regarding FHA guidelines and procedures.

Problem Solving & Research:

Utilize industry knowledge and internal databases/systems to accurately research and resolve client requests following standard operating procedures.

Documentation:

Thoroughly document all customer contacts and interactions in the tracking database.

Continuous Learning:

Keep up to date on evolving FHA mortgage processes, procedures, and policies.

Required Qualifications Experience:

Minimum 2 years of mortgage origination experience (e.g., Loan Processor, Loan Officer, Junior Underwriter, Mortgage Originator) AND minimum 1 year of contact center or telephone customer service experience .

Education:

High School diploma or GED certificate.

Technical & Soft Skills:

Ability to navigate multiple computer systems simultaneously, strong time management, excellent phone etiquette, and written/verbal communication skills.

Typing Speed:

Keyboarding proficiency of at least 40 words per minute (WPM) .

Clearance:

Ability to successfully obtain a Public Trust Security Clearance (includes background investigation and credit check).

Preferred Qualifications Language:

Bilingual in English and Spanish (verbal and written) - strongly preferred .

Industry Knowledge:

Direct background or knowledge of FHA guidelines.

Environment:

Omnichannel contact center experience. IICNONIT01