Member Services Representative

Member Services Representative The National Institute for Fitness and Sport (NIFS) Indianapolis, IN Job Details Part-time 17 hours ago Qualifications Customer communication Community engagement Customer relationship building Client onboarding Customer retention Sales Lead generation Mid-level Conflict management Organizational skills Prospecting CRM system proficiency Achieving sales targets 1 year Communication skills Customer acquisition Customer complaint resolution Full Job Description

SUMMARY OF POSITION

The National Institute for Fitness and Sport (NIFS) is seeking highly motivated, sales oriented, creative, results-driven individuals with proven ability to serve as part-time Member Services Representatives. Our Member Services team is focused on building long-term member relationships to achieve our new member acquisition and retention goals. This position reports to the Member Services Manager. Compensation consists of a base wage plus commission. Wage may be dependent on qualifications and experience.

REQUIREMENTS

One to three years of sales and customer service experience. Experience with Customer Relationship Management (CRM) software preferred. Successful completion of online HubSpot Academy course(s) for Sales and Lead Management (may be completed once hired). Experience in meeting and exceeding sales goals. Self-motivation to work independently as well as part of a team. A passion for fitness and a healthy lifestyle and the desire to share this passion with others. Strong communication, listening, relationship building, and customer service skills. Ability to resolve conflicts in a prompt, professional, and tactful manner. Strong organizational skills and attention to detail. Ability to multi-task, learn quickly and put people first. Weekend and evening availability.

RESPONSIBILITIES

Demonstrate personal sales leadership by performing the duties of selling to prospective members and achieving and exceeding sales goals. Customize the buying experience to best align with the unique needs, interests, and goals of each prospective member by encouraging involvement with our staff, programs, and classes. Generate new sales leads through CRM software, new and existing corporate accounts, health fairs, member referrals, standard and grassroots marketing efforts, etc., to meet or exceed sales goals. Collaborate with the Member Services Manager to ensure effective member onboarding and retention. Develop relationships with the members and within the community and watch for community events where NIFS should be involved. Respond to member requests, suggestions, and concerns in a positive and timely manner. Other projects and duties as needed or assigned by the Member Services Manager.