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Hoch Insurance Agency

Customer Service Representative

Career Insights for Customer Service Representative (General)

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Scorecard

Based on Indiana data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,723 / year median in Indiana

-4% projected decline

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Job Description

Insurance Customer Service Representative Seeking to add an exceptional Customer Service Representative to our Leo, IN location team. In this role you will be expected to provide prompt, professional and accurate service to our agency customers. This position is located at our Leo, Indiana office. Duties Description Must be able to multi-task, remain organized, and communicate effectively Document information provided into our system while speaking with customers Work with agents to quote new business and rewrite existing business Policy data entry Respond to requests from agents, insureds, mortgage companies and insurance companies regarding policies, endorsements, billings and payments. Make appropriate response to written and verbal correspondence and obtain necessary information within authority. Change payment plans or take payments on direct/agency billed policies. Accurately collect and process information for ACH, credit and debit card payments. Other duties as assigned. Required Qualifications Excellent communication, organizational and customer service skills. Must be proficient in Microsoft Excel, Word, Docusign and Outlook software. Ability to work in a fast paced environment with multiple priorities and work on a team. Be willing to obtain a Property & Casualty Insurance License About Us https://hochinsurance.com/about/careers/
Job Types:
Full-time, Part-time Pay:
$11.11 - $21.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Ability to
Commute:
Leo, IN 46765 (Required) Ability to
Relocate:
Leo, IN 46765: Relocate before starting work (Preferred)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance