Overview:

Position Summary The Customer Service Associate supports customer order processing and scheduling activities at a manufacturing facility. This role is responsible for entering and maintaining orders in the ERP system, coordinating ship dates with production, and serving as a primary point of contact for customer inquiries related to order status, changes, and delivery. This position is not a sales role.

Responsibilities:

Key Responsibilities Enter customer orders accurately into the ERP system (Infor) in a timely manner. Assign and communicate scheduled ship dates based on production planning. Provide order acknowledgements and ongoing order status updates to customers. Coordinate daily with production staff to review and maintain the production schedule. Respond to customer inquiries related to delivery timing, order changes, shortages/overages, and quality concerns, coordinating internally as needed. Maintain open order records and ensure completed orders are properly documented. Answer inbound customer phone calls and emails professionally and promptly. Perform AR activities in conjunction with IBP Group AR team. Oversee consignment inventory programs and EDI order processes where applicable. Support administrative and reporting tasks related to order management. Perform additional duties as assigned to support the customer service and operations teams.

Qualifications:

Education and Experience High school diploma or equivalent required. 1-3 years of experience in customer service, order entry, or administrative support. Manufacturing, logistics, or ERP system experience preferred but not required. Required Skills and Abilities Strong attention to detail and data accuracy. Clear written and verbal communication skills. Ability to manage multiple tasks in a structured, process-driven environment. Comfort working with ERP systems and production-related data. Proficiency in Microsoft Office (Excel, Word, Outlook, Teams). Professional demeanor when interacting with internal teams and external customers. Willingness to learn manufacturing processes, product basics, and internal workflows.