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Guest Service Lead Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Indiana data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,723 / year median in Indiana
-4% projected decline
Job Description
Works closely with the Relationship Marketing Team. While a supervisor is not present, the Guest Services Lead Representative is responsible for overseeing the Club. Responsible for the consistent execution of Players Club initiatives. Responsible for processing all player transactions for casino player club members.