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Adaptive Imports

Customer Service Representative

Entry-Level JobVerifiedNo experience needed
Pay: $19–$23/hr
Posted: 5 weeks ago
Location: Erlanger, KY (Onsite)
Last Updated: 1 week ago
Hours: Full-Time
Expires: 9/26/2026

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,411 / year median in Kentucky

-6% projected decline

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Job Description

Customer Service Representative (CSR)
Adaptive Imports, LLC Location:
Erlanger, KY Schedule:
Monday-Friday | Full-Time | On-Site Join Our Team! Adaptive Imports is a growing medical equipment distributor dedicated to improving the lives of children and adults with mobility and positioning needs. We partner with manufacturers around the world to bring innovative rehabilitation and adaptive equipment to the U.S. market. We're looking for a friendly, organized, and motivated Customer Service Representative to join our team in Erlanger, Kentucky. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you. What You'll Do Answer incoming phone calls and emails from dealers, therapists, and families. Assist customers with product questions and direct inquiries to the appropriate team members. Enter and process orders accurately. Provide order updates and shipping information. Prepare quotes and order confirmations. Assist with warranty requests and returns. Maintain accurate customer records. Support the sales and operations teams with administrative tasks. Deliver exceptional customer service with every interaction. Qualifications Excellent verbal and written communication skills. Strong organizational and time management skills. Ability to multitask and prioritize in a fast-paced environment. Proficient with Microsoft Office (Outlook, Word, Excel). Experience with QuickBooks, inventory software, or ERP systems is a plus. Customer service or administrative experience preferred. Positive attitude and willingness to learn. What We Offer Monday-Friday schedule (no weekends) Competitive pay based on experience Paid holidays and PTO Supportive, team-oriented work environment Meaningful work helping improve the lives of individuals with disabilities and their families About Adaptive Imports Adaptive Imports is the exclusive U.S. importer and distributor for several leading rehabilitation and adaptive equipment manufacturers. We are passionate about bringing innovative products to the U.S. market while providing exceptional support to our dealers, clinicians, and families. If you're looking for a rewarding career where you can make a difference every day, we'd love to meet you!
Pay:
$19.00 - $23.00 per hour
Work Location:
In person