Customer Service Representative

Customer Service Representative at Russell Tobin Customer Service Representative at Russell Tobin in Fort Thomas, Kentucky Posted in 8 days ago.

Type:

full-time

Job Description:

???? Customer Service Representative - Financial Services (Temp-to-Perm) ???? Blue Ash, OH ???? Financial Services Firm ???? $20.00/hour - 6 month contract Are you a recent graduate or early-career professional looking to break into financial services? We're hiring Customer Support Specialists for an opportunity with a financial services firm in Blue Ash, OH This role offers structured training, hands-on experience, and strong potential for permanent placement based on performance. ? What We Offer $20/hour

Shift:

Mon-Fri 8:30am-5:00pm EST Temp-to-perm opportunity with long-term career potential Entry-level friendly - no financial services experience required Structured onboarding and continuous learning Collaborative, supportive team environment ???? Key Responsibilities Serve as the primary point of contact for customers, resolving service issues and documenting requests Educate clients and advisors on systems, procedures, policies, and self-service tools Respond to inquiries across multiple systems with accuracy and professionalism Process routine transactions and account service requests via web or paper forms Manage high-volume inbound and outbound calls while meeting quality, compliance, and service standards Partner with internal teams to resolve escalated or complex issues ? Required Qualifications High school diploma or GED 2 years of customer support or call center experience or a 2-4 year degree Strong customer service orientation Excellent written and verbal communication skills ? Preferred Qualifications Exposure to financial services or regulated environments Strong interest in converting to a permanent role and career development ???? Interested? This is a great entry point into financial services with a clear path to permanent employment. Apply now or message me directly to learn more!