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CW
Cricket Wireless Authorized Dealer
Customer Service/Sales Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Kentucky data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,411 / year median in Kentucky
-6% projected decline
Job Description
We need someone who has the ability to work both shifts. Hours are M-F shift is 9:45 a.m
- 6:15 p.m. or 11:45a.m
- 8:15 p.m. Saturdays are 9:45-6:15 only and Sundays are 11:45-5:15. Must be able after training period is over to work a rotating weekend schedule. Possibly willing to work with someone's schedule
- please after applying message me on the app and let me know availability.
Job Summary:
We are seeking a dynamic Customer Service/Sales Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and driving sales to meet company goals.Duties:
- Greet and assist customers in a friendly and professional manner
- Provide product information, pricing, and availability to customers
- Process sales transactions accurately and efficiently
- Handle customer inquiries, issues, and complaints with patience and empathy
- Maintain a clean and organized work environment
- Meet or exceed sales targets through upselling and cross-selling techniques
- Collaborate with team members to ensure customer satisfaction
Qualifications:
- Previous experience in customer service preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment while maintaining attention to detail
- Basic understanding of retail math is a plus
- Proficiency in using POS systems and other sales tools
Benefits:
- Competitive pay based on experience
- Opportunities for career growth and advancement within the company
- Training provided to enhance customer service and sales skills If you are passionate about delivering excellent customer service, driving sales, and working in a collaborative team environment, we encourage you to apply.