Customer Service Representative Staffmark Group $20.09

•20.09 vision insurance, paid time off, paid holidays, sick time, 401(k) United States, Kentucky, Winchester Sep 03, 2026 Now hiring for a Customer Service Representative

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Direct Hire Location:

Winchester, KY Pay Rate:

$20.09 per hour

Schedule:

Monday

•Friday | 9 AM

•6 PM Talk, Solve, Smile-That's the Job. Looking for a rewarding customer service career where you can make a difference? Join a growing team supporting Medicare and Medicaid beneficiaries by providing professional, compassionate assistance in a fast-paced call center environment. Education Requirements High school diploma or GED required.

Additional customer service, business, or office training is beneficial. Experience Requirements 3+ months of customer service or call center experience preferred

Experience using computers, phone systems, and headsets preferred

Strong verbal and written communication skills.

Ability to provide professional, courteous, and solution-focused customer service. Job Duties Answer inbound and outbound customer service calls

Assist Medicare and Medicaid beneficiaries with benefit-related questions

Accurately enter and update information in company systems

Follow call scripts, policies, and compliance requirements

Escalate complex issues when necessary

Track call activity for reporting and auditing purposes

Participate in training sessions and team meetings

Maintain confidentiality and provide excellent customer service Preferred Qualifications Previous customer service, call center, retail, office support, or administrative experience is preferred.

Experience working with CRM software, order processing systems, or customer databases is beneficial.

Bilingual communication skills may be considered an asset depending on the position.

Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Representative. Physical Capabilities Ability to remain seated or stand for extended periods while assisting customers.

Frequent use of computers, telephones, and standard office equipment.

Ability to communicate clearly with customers, coworkers, and business partners.

Ability to perform repetitive keyboard and data entry tasks throughout the workday. Benefits Health, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off and Paid Sick Time

11 Paid Holidays

Life, Disability, and AD&D Insurance

Employee Assistance Program

Flexible Schedule

Paid Training

Referral Program Pick up the headset and your new paycheck. Apply now About Us At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.