Now hiring for a Customer Service Representative

•

Direct Hire Location:

Winchester, KY Pay Rate:

$15.38

•$20.80 per hour ($15.38/hr. + $5.42 health and welfare)

Schedule:

Monday

•Friday | 9 AM

•6 PM Education Requirements High school diploma or GED required. Additional customer service, business, or office training is beneficial. Experience Requirements 3+ months of customer service or call center experience preferred Experience using computers, phone systems, and headsets preferred Strong verbal and written communication skills. Ability to provide professional, courteous, and solution-focused customer service. Job Duties Answer inbound and outbound customer service calls Assist Medicare and Medicaid beneficiaries with benefit-related questions Accurately enter and update information in company systems Follow call scripts, policies, and compliance requirements Escalate complex issues when necessary Track call activity for reporting and auditing purposes Participate in training sessions and team meetings Maintain confidentiality and provide excellent customer service Direct Hire Benefits Health, Dental, and Vision Insurance 401(k) with Company Match Paid Time Off and Paid Sick Time 11 Paid Holidays Life, Disability, and AD&D Insurance Employee Assistance Program Flexible Schedule Paid Training Referral Program Ready to Take the Next Step? If you're ready to explore new opportunities and take the next step in your career, click 'Apply Now' to connect with a recruiter.

Job Type:

Full-time Pay:

$15.38

•$20.80 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Referral program Vision insurance

Work Location:

In person